Understand your customers at scale

Use AI to understand what your customers are saying, connect it to business impact, and take action that drives results.

Trusted by customer-centric enterprises

The AI-native platform for better customer experiences at scale

Built with AI at the core to connect, understand, and act in real-time.

How our AI achieves human-level accuracy

Our AI process

1. Multimodal ingestion

We ingest customer feedback from every channel into a unified, real-time pipeline that connects signals across sources and links unstructured input to quantitative metrics and business context.

2. Contextual structuring

Raw text is converted into business-specific embeddings that capture meaning beyond keywords, allowing the AI to understand customer language in your context.

3. Domain-specific fine tuning

Our models are tailored to your business using industry-specific language, patterns, and terminology. Everything runs on secure infrastructure with full data isolation and no exposure to third-party systems.

4. Insight refinement

Our AI outputs are refined into accurate, explainable insights. Noise is removed, ambiguity is resolved, and results are structured for decision-making and action.

Popular AI use cases

Proven use cases with low effort and high impact

A unified platform built to connect feedback and uncover the full picture

While most AI struggles with accuracy and scale, Deepdots delivers human-level precision you can trust. Our models break down high volumes of feedback into multi-level categories to surface what’s changing, why it matters, and how it impacts your business.

AI-native surveys built to unlock deeper, more actionable insights

Our AI-native surveys adapt in real time to what customers say, asking smarter follow-ups when responses are vague or generic. The result is a more personalized experience and deeper insights you can act on with confidence.

AI agents built to catch emerging issues and alert the right teams early

Our AI agents continuously scan feedback signals to detect early signs of trouble and alert the right teams with the context they need. By acting early, you prevent issues from escalating and protect the customer experience before it’s at risk.

Enabling smarter and faster decisions

“Deepdots has enabled me to make decisions that I wouldn’t have been able to make before, simply because I didn’t have the time to do the analysis”

Founded by award-winning Ex-Googlers

Founded by Ex-Googlers, backed by leading VCs

Nima and Fran met at Google, where they led high-impact product teams and launched solutions used by millions, driving over $100 million in business value. After scaling multiple products globally, they went on to lead Google’s European Innovation Hub. Today, they’re building the future of customer experience with Deepdots.

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