Big news: Magic Feedback is now Deepdots and we’ve raised €5.5M to help you unlock better customer insights. Read the full announcement here →

All of your customer insights, surfaced in real-time.

Collect deeper insights, automate analysis, and make better decisions faster.
Trusted by customer-centric enterprises

How it works

Collect, analyze, and act on feedback in one end-to-end customer intelligence platform.

Collect

All of your customer feedback. Unified.

Analyze

Human-level accuracy. In real-time.

Act

Insights directly to your inbox. Nothing missed.

No more scattered insights. All of your customer feedback unified in one platform.

Core features

Our most used features. Built and optimized for business impact.

Gather all of your customer feedback in one place and get clarity

We heard our customers say that most AI analysis is unreliable and still require manual oversight. Well, not anymore. Our proprietary AI analysis ensures human-level accuracy, surfacing trends and insights from your data that you can trust.

Collect more actionable insights with AI-powered surveys

Our surveys understand what users are responding in-real time, and ask relevant follow-up questions, when the responses are generic or vague. This leads to a dynamic and personalized user experience, ultimately resulting in more actionable insights.

Get insights you can trust, in real-time with human level accuracy

We heard our customers say that most AI analysis is unreliable and still require manual oversight. Well, not anymore. Our proprietary AI analysis ensures human-level accuracy, surfacing trends and insights from your data that you can trust.

Stay ahead of problems with AI agents that flag issues early

Set up your own AI agents to proactively search, evaluate and categorize your data, in any way you want. Want to look for the number of support tickets, where a customer went from a negative to positive sentiment? No worries.

What our customers tell us

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Automates 100% of manual feedback processes.

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Gets 40% more actionable customer insights at scale

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Reduces time spent looking for information by 75%

Don’t take our word for it: 

CUSTOMER STORY

+200% increase in conversion rate

We partnered with NREP to improve their feedback collection and analysis process for inbound leads. They implemented our AI form directly on the website to ensure more concrete and actionable insights were collected. 

How we’re different

Your own model

Your business isn’t generic, neither should your AI be. We build and train a unique AI model just for you, with your business context in mind. The model is stored on a closed private server, built for privacy.

Extended AI team

As your business, the AI space is changing at a rapid pace. We ensure to keep you update don the newest changes, so your entire business can adapt.

Partners, not a tool

We don’t let you go after onboarding, we continue to work together to ensure long term success, even as your needs change

We integrate with all your data sources

Built with enterprise compliance

Our Own local AI models

We host our ML models on our own European servers. Your data never leaves our servers, and we don’t train our models on your data. Simple as that.

Enterprise level security

SOC 2 commitment with Type II certification with regular penetration testing and vulnerability scans. Data is encrypted at rest and in transit.

AI is changing how customer-centric enterprises are working with customer feedback.

Interested in hearing more?

Book in a call with our team, who will walk you through the Tola product and how it can benefit you and your clients.