We have achieved human-level accuracy in analyzing free-text feedback. Our team includes people who previously worked on improving the accuracy of language understanding at Google, including Fran and Nima, who focused specifically on interpreting open text data.
You can expect the AI to make no hallucinations and to accurately represent what customers actually said. Every insight is grounded in the original data.
We also believe in full transparency. You can see exactly how the AI reached its conclusions, including which problems were identified where in the feedback, with specific quotes and references so you can double-check everything yourself.
