Refer deepdots to a friend and be treated to premium experiences
Refer deepdots to a friend and we will treat you to your choice of premium corporate experiences or a $500 gift card the moment their contract is finalized.
Here’s how it works:
- Introduce: Complete our form. We will reach out to your peer with a personalized note explaining why we’re contacting them to arrange a brief introductory chat.
- Track: Receive automated milestone updates across our enterprise pipeline.
- Earn: Choose your gift card or premium experience upon contract completion.
Choose your reward
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Pilot data can be shared through an agreed secure process depending on your organization’s requirements. Our team will coordinate the preferred setup with you, including access method, file format, data scope, and any required protection measures.
Yes. We can share relevant security documentation, including information on our SOC 2 Type 1 report, hosting environment, encryption, access controls, subprocessors, incident response, and data handling practices.
Yes. Deepdots can provide relevant security, data protection, hosting, subprocessors, and processing information to help your team complete a DPIA, PIA, or internal privacy assessment.
Yes. If your organization requires us to use your Data Processing Agreement, our team can review and work from your DPA as part of the vendor onboarding process.
Yes. Deepdots maintains documented incident response procedures to help identify, report, contain, remediate, and communicate security or data privacy events when they occur.
Deepdots follows structured change management procedures for product and infrastructure updates. Changes are documented, reviewed, tested, and approved before they are released to production.
Yes. Deepdots is fully SOC 2 compliant, with our independent third-party audit reports available upon request. Our platform architecture also incorporates GDPR-aligned data protection controls by default, including end-to-end encryption (TLS 1.3 in transit and AES-256 at rest).
To minimize third-party exposure and supply-chain risks, Google Cloud is our sole sub-processor. Because our custom AI models are hosted directly on our private virtual instances, no external AI vendors or third-party tools ever touch your data.
Our entire platform infrastructure, microservices, AI models, and database systems are hosted exclusively within Google Cloud Platform (GCP) EMEA on secure servers physically located in the European Union (EU).
Absolutely not. Customer data is strictly logically segregated and processed transiently. We have a strict zero-retention architecture for model training, meaning your data is never used to develop, train, fine-tune, or maintain our core AI systems.
Deepdots uses its own proprietary, custom-built language models developed entirely in-house. We do not rely on, nor do we route any customer data through, third-party AI APIs or external LLM providers (such as OpenAI, Anthropic, or Mistral).
Unfortunately, no. Because our premium rewards are tied to a successful contract close, a reward is not triggered if a prospect decides to opt out of the process.
Yes. You can choose between any of our premium experiences or a gift card worth €500. If your referral becomes a customer, we’ll reach out to coordinate your preferred reward and make all the arrangements.
We’ll keep you informed throughout the process via your work email. Once the introduction has been made, we’ll share key updates such as meetings booked, progress made, and whether the referral becomes a customer, so you’re never left wondering what happened.
We only reach out after you’ve introduced us by email and included us in CC. From there, we’ll continue the conversation in a professional and respectful way, understand their needs, and explore whether Deepdots could create value for their organization. There is never any pressure or obligation.
No. Once you’ve made the introduction, we’ll take it from there. We’ll handle the conversations, demos, follow ups, and keep you updated on the progress along the way.
Any organization that collects customer feedback and wants to better understand and act on it with AI. We typically work with CX, Insights, Customer Service, Product, and Marketing teams that manage feedback across surveys, reviews, support tickets, chats, and other customer touchpoints.
You have total flexibility. Once the referral contract is finalized, you can choose between a $500 Amazon gift card or one of our curated premium experiences.
We operate on a first-come, first-served basis. The reward will go to the user who submitted the referral first.
You will receive automated email updates at every major pipeline milestone, tailored to your communication preferences.
Our ideal target is any company that deeply values customer feedback but receives too much of it to track efficiently.
If a referral is declined or chooses not to engage, their data is securely deleted from our system in compliance with strict privacy regulations.
We contact referrals by email with a personalized introduction explaining why we’re reaching out and how Deepdots may be relevant to their business. We keep outreach professional, respectful, and low-pressure.
Our AI automatically monitors all your customer feedback across every data source and identifies themes, trends, and signals in real time. This gives you continuous visibility into the voice of your customer, helping you catch issues early or spot positive momentum you can use internally.
On the signals page, you can see all themes, trends, and signals the AI has found. It gives you an overview across all feedback sources, and you can also drill into specific sources or filter signals by impact such as NPS, CSAT, revenue, or any other metric that matters to you.
You can read more about how our AI finds themes, trends, and signals in your feedback here.
Every customer gets their own category taxonomy, so you can shape the categories to fit your business. You can rename, merge, or change them at any time. You can use your own categories, let the AI generate categories, or combine both so the AI can add missing categories.
Our taxonomy is multi-level, moving from broad themes down to detailed subcategories. For example, instead of a single category like “Missing integrations”, you can open it and see exactly which integrations are missing.
Categories are automatically sorted by mentions and impact, so you can see which themes drive NPS, CSAT, revenue, or any other metric you track. You can add multiple impact metrics and switch between them whenever needed.
Our categorization also includes all segments, filters, and metrics you need. You can filter categories by date, product, service, geography, or any other relevant dimension.
You can read more about our AI categorization here.
Our AI analysis automatically translates, analyzes, and categorizes your customer feedback. Since one piece of feedback can contain many insights, our AI reads each entry and extracts issues, praise, bugs, questions, feature requests, and more. It goes beyond simple categorization by uncovering hidden insights, trends, signals, and patterns that would normally be missed.
All feedback is automatically linked to your business metrics and metadata, so you can tie insights to NPS, CSAT, revenue impact, or any other metric you track. You can filter everything by product, service, geography, or any relevant dimension.
Our AI processes both qualitative and quantitative feedback in real time. It works like having an entire team of user researchers and business analysts helping you understand the voice of your customers.
You can read more about our customer feedback AI analysis here.
You can integrate with any data source in a few clicks with no technical work needed. Deepdots offers more than 100 out of the box integrations for the most popular apps and data platforms. You can also connect any custom source through our SDK or API and enrich feedback with metadata like product usage, revenue, or any metric you want to filter by.
You can send data from Deepdots to any dashboard or platform you already use. All integrations work without technical resources or data preparation, and we ingest data instantly even if it’s unstructured.
You can read more about our customer feedback integrations here.
Access is fully controlled through flexible sharing settings that let you decide who can view, edit, or receive each report. You can manage visibility by team, role, or individual user, ensuring everyone has access to the insights that matter most to their work while sensitive data stays protected.
AI continuously monitors all feedback and data streams to spot emerging issues or unusual patterns. When something important changes, it automatically identifies the topic, assesses its impact, and alerts the right team with all the context they need to act quickly. This ensures potential problems are caught early and resolved before they grow.
Reports connect seamlessly with your existing BI tools through direct integrations or data exports. All insights stay synced so teams can access AI findings alongside their existing dashboards and metrics. This makes it easy to combine customer feedback data with other business information, giving a complete and connected view across your organization.
AI automatically shares reports with the right people at the right time. You can set traditional rule-based schedules to send reports on specific days or hours, or let AI decide when updates are relevant and who should receive them. Reports are delivered through email, Slack, or other channels, always tailored to the recipient so teams get the insights that matter most without any manual effort.
You can easily customize every part of your reports to fit your needs. Choose the metrics, filters, and visualizations you want to include, arrange sections the way you prefer, and apply your company’s colors or branding. AI also helps suggest layouts and highlights that make your reports clear, consistent, and ready to share with any audience.
Teams can create any type of report they need, from high level company overviews to detailed reports by product, market, or customer segment. Reports include metrics, trends, timelines, and visualizations enriched with AI insights that explain what is driving the numbers. You can track KPIs, compare periods, drill into categories, and automatically highlight what has changed or needs attention, all in one place.
Our AI is built with privacy at its core. All analysis is done using local models hosted on our own servers. Your data never leaves our environment and is never sent to third-party providers for processing.
We are the only solution on the market that can guarantee this level of privacy and control. This setup ensures full compliance with GDPR and other major privacy regulations while giving you complete ownership of your data.
The platform is designed for enterprises that handle sensitive information, and many of our customers already trust us with their most confidential feedback. With our approach, you get powerful AI insights without ever compromising on data security.
Yes. You can bring your own categories, themes, and filters that match your business needs and internal structure. Our AI adapts to your taxonomy so the analysis reflects how your company is organized and how you already work.
You can define your own categories from the start, and the AI can also suggest new ones when it finds emerging patterns that fall outside your current setup. If you approve them, they are added automatically so your taxonomy evolves over time.
This gives you a fully customized analysis framework that stays aligned with your business while still benefiting from the AI’s ability to discover what you might not yet be tracking.
ChatGPT is a powerful general-purpose language model, but it is not designed for structured feedback analysis. Our AI is built specifically for understanding and explaining customer feedback at scale.
It does more than generate summaries. It categorizes feedback, identifies problems and praise, extracts quotes, measures sentiment, and connects findings across products, services, and customer segments. The analysis follows a consistent data model that ensures accuracy and comparability over time.
Our workflow makes it easy to track the same categories and themes across different time periods so you can see how customer sentiment and priorities evolve.
Unlike ChatGPT, our AI runs on private, local models optimized for feedback data. It never hallucinates, always shows its reasoning, and gives you full transparency into how each conclusion was made. You can inspect every insight and see exactly where it came from in the original feedback.
We have achieved human-level accuracy in analyzing free-text feedback. Our team includes people who previously worked on improving the accuracy of language understanding at Google, including Fran and Nima, who focused specifically on interpreting open text data.
You can expect the AI to make no hallucinations and to accurately represent what customers actually said. Every insight is grounded in the original data.
We also believe in full transparency. You can see exactly how the AI reached its conclusions, including which problems were identified where in the feedback, with specific quotes and references so you can double-check everything yourself.
Our AI can analyze any type of customer feedback in text form. This includes survey responses, support tickets, online reviews, chat messages, sales notes, social media comments, and internal reports.
If you have feedback in video or audio format, we process the transcriptions so the AI can analyze them just like written text.
In short, if it can be written or transcribed, we can analyze it.
We identify what customers praise and what problems they experience. Our AI extracts useful quotes, creates clear summaries, and analyzes the overall sentiment of each feedback.
It can also focus on the areas that matter most to you, whether that is product quality, support experience, pricing, usability, or something entirely different. You decide what to look for, and the AI evaluates if those topics appear in your feedback.
The analysis works automatically out of the box, and you can add a custom layer that adapts it to your preferences, language, and priorities.
Everything is handled automatically and consistently so you can understand what customers are saying without reading through every comment.
We also believe in full transparency. You can always see exactly how the AI reached its conclusions, and you are never more than one click away from the original feedback.
Getting started with AI surveys is simple and flexible. There are two easy ways to begin.
You can start by using your existing survey setup and simply replace your current survey link with a Deepdots AI survey link. This works seamlessly with most platforms and lets you continue using your current tools for sending surveys, managing audiences, and viewing reports. You keep all your existing reporting capabilities while adding the power of AI surveys that ask smarter questions and deliver actionable insights.
Alternatively, you can use our complete end to end survey platform. Deepdots gives you everything you need in one place, from creating surveys and sending email or link based campaigns to tracking performance, analyzing results, and generating reports with visual insights. You can manage audiences, schedule follow ups, and monitor every step of your survey performance with ease.
Whether you integrate AI surveys into your current setup or use our full platform, getting started takes minutes and gives you access to powerful AI driven insights from day one.
The AI analysis automatically identifies what customers praise and what problems they highlight, giving you a clear view of what drives satisfaction or frustration. It categorizes all feedback into topics and subtopics so you can easily explore insights by area, product, region, or customer type.
Beyond simple categorization, the AI detects trends, signals, and patterns across time to show you what is changing and why. It connects the data with real customer quotes to give every insight context and depth.
All results are presented in clear, visual reports with graphs, summaries, and key findings that can be fully customized to your needs. This allows you to go from raw feedback to actionable insights in seconds without manual analysis.
Our AI follow-up questions are designed to feel natural, relevant, and respectful. The AI only asks a follow-up when it truly adds value and never just for the sake of asking. It always limits itself to one question at a time, keeping the experience simple and conversational.
Each follow-up is context aware, meaning it only relates to your business area, research objectives, and the participant’s own responses. If a question has already been answered elsewhere, the AI knows not to ask again.
By focusing on what matters and adapting to each response in real time, the AI uncovers deeper, more actionable insights while maintaining a smooth, personalized experience that participants actually enjoy completing.
No, our AI surveys are designed to protect and even improve completion rates. We’ve built the experience to look and feel like regular, familiar surveys so participants instantly recognize the format and know what to do. This ensures that people who are not fans of chatbots or conversational interfaces stay engaged rather than dropping off.
Every AI follow-up question is asked only when it’s relevant, and never more than one at a time. The tone and flow remain simple, natural, and user friendly, just like a normal survey. Participants stay focused, the experience feels effortless, and you get richer, more complete feedback without compromising response rates.
Our AI surveys understand context by connecting everything that matters before a single question is asked.
They take into account your company background, research goals, and survey objectives to fully grasp what you want to learn. You can define which areas you want to explore and which are less relevant so the survey focuses only on what drives real insight.
The AI also adapts to metadata about each participant such as customer type, product usage, or location to make every question more relevant and every answer more meaningful.
This deep contextual understanding ensures the AI interprets responses accurately and guides the conversation toward what truly matters to your business.
Yes, you can enrich your feedback data with business metrics from any internal system. Our SDK and API let you connect data from CRM, sales, or operational platforms to add context and understand the impact behind every insight.
You can include metrics such as NPS, geography, customer type, revenue, or any other data point that matters to your business, making it easy to filter, segment, and analyze feedback in meaningful ways.
Yes, you can send data to any BI or analytics platform. With our SDK and API, you can both send and receive data freely to ensure insights flow into the tools your teams already use.
We integrate with all major data platforms and dashboards so your feedback data always lives where people work.
Yes, we provide both an SDK and an API for building custom integrations. They allow you to connect to any data platform, send and receive data as you wish, and extend existing integrations to fit your specific needs.
Most customers use our out of the box integrations, but the SDK and API are available for full flexibility when required.
No, our integrations do not require any development work or IT resources. All standard integrations are ready to use out of the box and can be set up in a few clicks by your tool administrator.
If you prefer to build custom connections, our SDK and API are available but never required for getting started.
Most integrations can be set up in just a few clicks and are ready to use within minutes. Our out of the box apps only require your tool administrator to grant access, and everything else is handled automatically.
For custom integrations using our SDK or API, setup time depends on your internal processes but is typically completed in a few hours.
We support both public and internal feedback integrations. You can connect to public sources like Trustpilot, Google Reviews, and G2, as well as internal systems such as Zendesk, HubSpot, Intercom, or Salesforce to access tickets, surveys, chats, emails, notes, and more.
We offer over 100 out of the box integrations and a flexible SDK and API that let you connect to any other data platform, all without technical setup or internal IT resources.
Choose your reward:
