Deepdots Trust Center
Trusted by companies across industries to process sensitive customer feedback securely, reliably, and at scale. Deepdots combines SOC 2 attested security controls with governed customer intelligence workflows.
Review our security posture, data protection practices, compliance documentation, and platform governance controls.
Compliance posture
Deepdots’ security posture incorporates SOC 2 attested controls and supports GDPR-aligned data protection practices for enterprise customer feedback workflows.
SOC 2 report 🔒
Available on request through the security review process.
Request accessGDPR-aligned practices ✓
Data protection practices designed to support GDPR-aligned customer workflows.
DPA processing controls ✓
Customer data is processed under agreed customer terms and data protection agreements.
Encryption controls ✓
Customer data is processed with encryption at rest and in transit.
Access governance ✓
Restricted access, identity management, and monitoring support governed data handling.
Incident response ✓
Documented procedures support investigation, containment, remediation, and customer communication.
System Architecture & Governance Overview
Deepdots is built around governed SaaS infrastructure for processing sensitive customer feedback. Security and privacy controls are embedded across data ingestion, access governance, monitoring, change management, and reporting workflows.
Infrastructure
Google Cloud Platform (GCP)
Deepdots operates on controlled GCP-hosted infrastructure, with customer data protected through encryption, access governance, monitoring, and documented data handling procedures.
Security controls across the Deepdots workflow
From data ingestion to insight generation, Deepdots applies layered safeguards designed to support secure, governed customer feedback processing.
Infrastructure security
Deepdots operates on controlled GCP-hosted infrastructure with encryption, monitoring, access governance, and documented operational procedures.
Data privacy controls
Customer feedback data is processed for agreed service purposes, including analysis and reporting, under customer terms and DPA-based data protection controls.
Access control
Deepdots supports restricted access workflows, SSO-based identity management, role-based access principles, and audit logging to help protect customer data.
Product and code security
Deepdots follows secure change management, vulnerability monitoring, and incident response procedures to reduce operational and application risk.
AI governance and safety
Deepdots applies structured data validation and processing safeguards to help identify abnormalities, manage processing exceptions, and protect workflow integrity.
Monitoring and resilience
Deepdots uses application monitoring and cloud infrastructure safeguards to support resilient platform operations and workflow continuity.
Structured protection for sensitive feedback
Customer feedback can contain personal details, commercial context, and account-specific information. Deepdots keeps this data separated by customer context and processes it only for the agreed service purpose.
Data boundaries
Feedback records are handled through data governance controls that help reduce the risk of unauthorized access or cross-account exposure.
Data privacy
When unstructured feedback includes personal or sensitive information, Deepdots applies safeguards at ingestion and processing boundaries.
AI processing safeguards
Deepdots applies validation and processing controls to help identify data abnormalities, manage exceptions, and protect workflow integrity during analysis.
Frequently asked questions
Pilot data can be shared through an agreed secure process depending on your organization’s requirements. Our team will coordinate the preferred setup with you, including access method, file format, data scope, and any required protection measures.
Yes. We can share relevant security documentation, including information on our SOC 2 Type 1 report, hosting environment, encryption, access controls, subprocessors, incident response, and data handling practices.
Yes. Deepdots can provide relevant security, data protection, hosting, subprocessors, and processing information to help your team complete a DPIA, PIA, or internal privacy assessment.
Yes. If your organization requires us to use your Data Processing Agreement, our team can review and work from your DPA as part of the vendor onboarding process.
Yes. Deepdots maintains documented incident response procedures to help identify, report, contain, remediate, and communicate security or data privacy events when they occur.
Deepdots follows structured change management procedures for product and infrastructure updates. Changes are documented, reviewed, tested, and approved before they are released to production.
Yes. Deepdots is fully SOC 2 compliant, with our independent third-party audit reports available upon request. Our platform architecture also incorporates GDPR-aligned data protection controls by default, including end-to-end encryption (TLS 1.3 in transit and AES-256 at rest).
To minimize third-party exposure and supply-chain risks, Google Cloud is our sole sub-processor. Because our custom AI models are hosted directly on our private virtual instances, no external AI vendors or third-party tools ever touch your data.
Our entire platform infrastructure, microservices, AI models, and database systems are hosted exclusively within Google Cloud Platform (GCP) EMEA on secure servers physically located in the European Union (EU).
Absolutely not. Customer data is strictly logically segregated and processed transiently. We have a strict zero-retention architecture for model training, meaning your data is never used to develop, train, fine-tune, or maintain our core AI systems.
Deepdots uses its own proprietary, custom-built language models developed entirely in-house. We do not rely on, nor do we route any customer data through, third-party AI APIs or external LLM providers (such as OpenAI, Anthropic, or Mistral).
Trusted by teams turning customer feedback into action
Deepdots supports teams across retail, legal tech, real estate, sustainability, consumer brands, and enterprise services.
