Never miss an opportunity with AI agents
Set up custom AI agents that look through your data and spot trends, patterns and insights based on your criteria. Look for changes in sentiment, likelyhood of churn and support ticket resolution rate, all done automatically.
Trusted by customer-centric enterprises
Core features
All the features you need to improve the quality of your feedback.
Set up alerts, and get notified when new topics arise.
Never miss an opportunity to create the best customer experience. Set up alerts and get notifications on Slack, Teams or email when it’s most crucial.
Build custom reports and get daily, weekly or monthly updates
Build the visualizations that matter the most to you. Import or connect external data sources to understands patterns between customer feedback and sales or marketing data.
Stream your insights, where it matters, when it matters.
AI helps you save time, so you should be able to access your insights where you’re already looking. Stream all your data to Power BI, Looker, Tableau or where it matters to you.
Find the perfect customer quote in seconds.
Present with confidence. Filter and search all of your customer feedback to find the perfect quote for your next presentation.
More features
All the features you need to improve the quality of your feedback.
Integrate with all of your feedback sources
Connect all of your feedback sources and get clarity on what your customers are saying. No more scattered insights.
Analysis
Send emails with our campaign system
Send email campaigns directly from our platform. Set up triggers to send follow-up emails based on conditional logic.
Analysis
Build customer profiles and audience clusters
Get a deeper understanding of you customers with our customer profile and audience cluster analytics
Analysis
FAQ
Can I set up alerts and automatic actions?
Yes, you can set up alerts based on what happens in your feedback. For example, we have customers who are monitoring their customer feedback for critical bugs and then immediately alert specific teams if a critical issue emerges. Our alerts support email, SMS, Slack, and other channels. The alerts can also contain information that makes them quick to act on, such as a report with a quick summary of the problem, people impacted, and quotes with specific mentions of the problem for clarification.
Can I schedule reports?
Yes, you can schedule reports just as you prefer. We support both scheduling recurring reports on specific dates and times, or setting up more custom scheduling, such as notifying specific people or teams immediately if something needs to be reported right away, such as services not working or general login problems.
Interested in hearing more?
Book in a call with our team, and we'll answer all of your questions