Analyze customer feedback with AI
Get a free AI insight report on your public customer feedback. Uncover themes, trends, and hidden insights.
Trusted by leading enterprises and scaleups
How our AI feedback analysis works
Unify all feedback in one place
Easily connect all your feedback in one place. Integrate public and private sources with a single click and no technical help. Use our API and SDK to send and receive data from any system.
Categorize feedback by impact
Automatically categorize customer feedback into multiple layers of topics and subtopics. Filter by products, regions, or customer segments and break down categories by impact metrics such as NPS, CSAT, revenue, and more.
Detect signals in real time
Detect early signals and stop problems before they grow. AI continuously monitors feedback in real time to uncover hidden patterns, spot emerging trends, and highlight changes that need attention.
Ask your feedback anything
You can ask any question and get instant answers from all your feedback, across surveys, reviews, and CRM data. Discover insights in seconds instead of hours and make faster, smarter decisions.
Filter by impact and CRM data
You can filter feedback by impact metrics like revenue, NPS, or CSAT, and combine them with CRM data such as customer type or geography. Uncover what drives results and act where it matters.
Drive action with AI reports
AI creates tailored reports for every team, surfacing insights that matter most to them. Insights are shared proactively and in the right format so teams can act fast and make better decisions.
Send insights to your BI tools
Connect AI insights to your existing BI tools in just a few clicks. All data stays synced so teams can explore insights directly within their dashboards and combine them with other metrics for a complete view.
Frequently asked questions
We support both public and internal feedback integrations. You can connect to public sources like Trustpilot, Google Reviews, and G2, as well as internal systems such as Zendesk, HubSpot, Intercom, or Salesforce to access tickets, surveys, chats, emails, notes, and more.
We offer over 100 out of the box integrations and a flexible SDK and API that let you connect to any other data platform, all without technical setup or internal IT resources.
Teams can create any type of report they need, from high level company overviews to detailed reports by product, market, or customer segment. Reports include metrics, trends, timelines, and visualizations enriched with AI insights that explain what is driving the numbers. You can track KPIs, compare periods, drill into categories, and automatically highlight what has changed or needs attention, all in one place.
We identify what customers praise and what problems they experience. Our AI extracts useful quotes, creates clear summaries, and analyzes the overall sentiment of each feedback.
It can also focus on the areas that matter most to you, whether that is product quality, support experience, pricing, usability, or something entirely different. You decide what to look for, and the AI evaluates if those topics appear in your feedback.
The analysis works automatically out of the box, and you can add a custom layer that adapts it to your preferences, language, and priorities.
Everything is handled automatically and consistently so you can understand what customers are saying without reading through every comment.
We also believe in full transparency. You can always see exactly how the AI reached its conclusions, and you are never more than one click away from the original feedback.
Our AI surveys understand context by connecting everything that matters before a single question is asked.
They take into account your company background, research goals, and survey objectives to fully grasp what you want to learn. You can define which areas you want to explore and which are less relevant so the survey focuses only on what drives real insight.
The AI also adapts to metadata about each participant such as customer type, product usage, or location to make every question more relevant and every answer more meaningful.
This deep contextual understanding ensures the AI interprets responses accurately and guides the conversation toward what truly matters to your business.
Most integrations can be set up in just a few clicks and are ready to use within minutes. Our out of the box apps only require your tool administrator to grant access, and everything else is handled automatically.
For custom integrations using our SDK or API, setup time depends on your internal processes but is typically completed in a few hours.
You can easily customize every part of your reports to fit your needs. Choose the metrics, filters, and visualizations you want to include, arrange sections the way you prefer, and apply your company’s colors or branding. AI also helps suggest layouts and highlights that make your reports clear, consistent, and ready to share with any audience.
Our AI can analyze any type of customer feedback in text form. This includes survey responses, support tickets, online reviews, chat messages, sales notes, social media comments, and internal reports.
If you have feedback in video or audio format, we process the transcriptions so the AI can analyze them just like written text.
In short, if it can be written or transcribed, we can analyze it.
No, our AI surveys are designed to protect and even improve completion rates. We’ve built the experience to look and feel like regular, familiar surveys so participants instantly recognize the format and know what to do. This ensures that people who are not fans of chatbots or conversational interfaces stay engaged rather than dropping off.
Every AI follow-up question is asked only when it’s relevant, and never more than one at a time. The tone and flow remain simple, natural, and user friendly, just like a normal survey. Participants stay focused, the experience feels effortless, and you get richer, more complete feedback without compromising response rates.
Our AI follow-up questions are designed to feel natural, relevant, and respectful. The AI only asks a follow-up when it truly adds value and never just for the sake of asking. It always limits itself to one question at a time, keeping the experience simple and conversational.
Each follow-up is context aware, meaning it only relates to your business area, research objectives, and the participant’s own responses. If a question has already been answered elsewhere, the AI knows not to ask again.
By focusing on what matters and adapting to each response in real time, the AI uncovers deeper, more actionable insights while maintaining a smooth, personalized experience that participants actually enjoy completing.
We have achieved human-level accuracy in analyzing free-text feedback. Our team includes people who previously worked on improving the accuracy of language understanding at Google, including Fran and Nima, who focused specifically on interpreting open text data.
You can expect the AI to make no hallucinations and to accurately represent what customers actually said. Every insight is grounded in the original data.
We also believe in full transparency. You can see exactly how the AI reached its conclusions, including which problems were identified where in the feedback, with specific quotes and references so you can double-check everything yourself.
No, our integrations do not require any development work or IT resources. All standard integrations are ready to use out of the box and can be set up in a few clicks by your tool administrator.
If you prefer to build custom connections, our SDK and API are available but never required for getting started.
AI automatically shares reports with the right people at the right time. You can set traditional rule-based schedules to send reports on specific days or hours, or let AI decide when updates are relevant and who should receive them. Reports are delivered through email, Slack, or other channels, always tailored to the recipient so teams get the insights that matter most without any manual effort.
The AI analysis automatically identifies what customers praise and what problems they highlight, giving you a clear view of what drives satisfaction or frustration. It categorizes all feedback into topics and subtopics so you can easily explore insights by area, product, region, or customer type.
Beyond simple categorization, the AI detects trends, signals, and patterns across time to show you what is changing and why. It connects the data with real customer quotes to give every insight context and depth.
All results are presented in clear, visual reports with graphs, summaries, and key findings that can be fully customized to your needs. This allows you to go from raw feedback to actionable insights in seconds without manual analysis.
ChatGPT is a powerful general-purpose language model, but it is not designed for structured feedback analysis. Our AI is built specifically for understanding and explaining customer feedback at scale.
It does more than generate summaries. It categorizes feedback, identifies problems and praise, extracts quotes, measures sentiment, and connects findings across products, services, and customer segments. The analysis follows a consistent data model that ensures accuracy and comparability over time.
Our workflow makes it easy to track the same categories and themes across different time periods so you can see how customer sentiment and priorities evolve.
Unlike ChatGPT, our AI runs on private, local models optimized for feedback data. It never hallucinates, always shows its reasoning, and gives you full transparency into how each conclusion was made. You can inspect every insight and see exactly where it came from in the original feedback.
Yes, we provide both an SDK and an API for building custom integrations. They allow you to connect to any data platform, send and receive data as you wish, and extend existing integrations to fit your specific needs.
Most customers use our out of the box integrations, but the SDK and API are available for full flexibility when required.
Reports connect seamlessly with your existing BI tools through direct integrations or data exports. All insights stay synced so teams can access AI findings alongside their existing dashboards and metrics. This makes it easy to combine customer feedback data with other business information, giving a complete and connected view across your organization.
Getting started with AI surveys is simple and flexible. There are two easy ways to begin.
You can start by using your existing survey setup and simply replace your current survey link with a Deepdots AI survey link. This works seamlessly with most platforms and lets you continue using your current tools for sending surveys, managing audiences, and viewing reports. You keep all your existing reporting capabilities while adding the power of AI surveys that ask smarter questions and deliver actionable insights.
Alternatively, you can use our complete end to end survey platform. Deepdots gives you everything you need in one place, from creating surveys and sending email or link based campaigns to tracking performance, analyzing results, and generating reports with visual insights. You can manage audiences, schedule follow ups, and monitor every step of your survey performance with ease.
Whether you integrate AI surveys into your current setup or use our full platform, getting started takes minutes and gives you access to powerful AI driven insights from day one.
Yes, you can send data to any BI or analytics platform. With our SDK and API, you can both send and receive data freely to ensure insights flow into the tools your teams already use.
We integrate with all major data platforms and dashboards so your feedback data always lives where people work.
Yes. You can bring your own categories, themes, and filters that match your business needs and internal structure. Our AI adapts to your taxonomy so the analysis reflects how your company is organized and how you already work.
You can define your own categories from the start, and the AI can also suggest new ones when it finds emerging patterns that fall outside your current setup. If you approve them, they are added automatically so your taxonomy evolves over time.
This gives you a fully customized analysis framework that stays aligned with your business while still benefiting from the AI’s ability to discover what you might not yet be tracking.
AI continuously monitors all feedback and data streams to spot emerging issues or unusual patterns. When something important changes, it automatically identifies the topic, assesses its impact, and alerts the right team with all the context they need to act quickly. This ensures potential problems are caught early and resolved before they grow.
Yes, you can enrich your feedback data with business metrics from any internal system. Our SDK and API let you connect data from CRM, sales, or operational platforms to add context and understand the impact behind every insight.
You can include metrics such as NPS, geography, customer type, revenue, or any other data point that matters to your business, making it easy to filter, segment, and analyze feedback in meaningful ways.
Our AI is built with privacy at its core. All analysis is done using local models hosted on our own servers. Your data never leaves our environment and is never sent to third-party providers for processing.
We are the only solution on the market that can guarantee this level of privacy and control. This setup ensures full compliance with GDPR and other major privacy regulations while giving you complete ownership of your data.
The platform is designed for enterprises that handle sensitive information, and many of our customers already trust us with their most confidential feedback. With our approach, you get powerful AI insights without ever compromising on data security.
Access is fully controlled through flexible sharing settings that let you decide who can view, edit, or receive each report. You can manage visibility by team, role, or individual user, ensuring everyone has access to the insights that matter most to their work while sensitive data stays protected.
Unified
All customer feedback stored in one place
100%
Translated, analyzed and categorized by AI
Actionable
Insight reports ready to act on
Get a free AI insights report today
Get a free AI insight report on your public customer data. Uncover themes, trends, and hidden insights.
Trusted by leading enterprises and scaleups
Customer-centric teams love Deepdots
“Deepdots has enabled me to make decisions that I wouldn’t have been able to make before, simply because I didn’t have the time to do the analysis”
Mastering Customer Feedback with AI
Get our free e-book on how AI changes the way customer feedback is collected, analyzed, and turned into action.
Downloaded by 1,000+ customer-centric teams
Analyze customer feedback with AI
Uncover trends, hidden insights, and early warning signals before problems escalate so you can act faster, fix root causes, and stay ahead of customer expectations.
Trusted by customer-centric enterprises
How our AI analysis works
Categorize feedback by impact
Connect to any public customer feedback source in just a few clicks and start analyzing results right away. Everything is set up in seconds with no need for internal IT resources or complex configurations.
Detect signals in real time
Detect early signals and stop problems before they grow. AI continuously monitors feedback in real time to uncover hidden patterns, spot emerging trends, and highlight changes that need attention.
Ask your feedback anything
You can ask any question and get instant answers from all your feedback, across surveys, reviews, and CRM data. Discover insights in seconds instead of hours and make faster, smarter decisions.
Filter by impact and CRM data
You can filter feedback by impact metrics like revenue, NPS, or CSAT, and combine them with CRM data such as customer type or geography. Uncover what drives results and act where it matters.
Drive action with AI reports
AI creates tailored reports for every team, surfacing insights that matter most to them. Insights are shared proactively and in the right format so teams can act fast and make better decisions.
Unify all feedback in one place
Easily connect all your feedback in one place. Integrate public and private sources with a single click and no technical help. Use our API and SDK to send and receive data from any system.
Frequently asked questions
We identify what customers praise and what problems they experience. Our AI extracts useful quotes, creates clear summaries, and analyzes the overall sentiment of each feedback.
It can also focus on the areas that matter most to you, whether that is product quality, support experience, pricing, usability, or something entirely different. You decide what to look for, and the AI evaluates if those topics appear in your feedback.
The analysis works automatically out of the box, and you can add a custom layer that adapts it to your preferences, language, and priorities.
Everything is handled automatically and consistently so you can understand what customers are saying without reading through every comment.
We also believe in full transparency. You can always see exactly how the AI reached its conclusions, and you are never more than one click away from the original feedback.
Our AI can analyze any type of customer feedback in text form. This includes survey responses, support tickets, online reviews, chat messages, sales notes, social media comments, and internal reports.
If you have feedback in video or audio format, we process the transcriptions so the AI can analyze them just like written text.
In short, if it can be written or transcribed, we can analyze it.
We have achieved human-level accuracy in analyzing free-text feedback. Our team includes people who previously worked on improving the accuracy of language understanding at Google, including Fran and Nima, who focused specifically on interpreting open text data.
You can expect the AI to make no hallucinations and to accurately represent what customers actually said. Every insight is grounded in the original data.
We also believe in full transparency. You can see exactly how the AI reached its conclusions, including which problems were identified where in the feedback, with specific quotes and references so you can double-check everything yourself.
ChatGPT is a powerful general-purpose language model, but it is not designed for structured feedback analysis. Our AI is built specifically for understanding and explaining customer feedback at scale.
It does more than generate summaries. It categorizes feedback, identifies problems and praise, extracts quotes, measures sentiment, and connects findings across products, services, and customer segments. The analysis follows a consistent data model that ensures accuracy and comparability over time.
Our workflow makes it easy to track the same categories and themes across different time periods so you can see how customer sentiment and priorities evolve.
Unlike ChatGPT, our AI runs on private, local models optimized for feedback data. It never hallucinates, always shows its reasoning, and gives you full transparency into how each conclusion was made. You can inspect every insight and see exactly where it came from in the original feedback.
Yes. You can bring your own categories, themes, and filters that match your business needs and internal structure. Our AI adapts to your taxonomy so the analysis reflects how your company is organized and how you already work.
You can define your own categories from the start, and the AI can also suggest new ones when it finds emerging patterns that fall outside your current setup. If you approve them, they are added automatically so your taxonomy evolves over time.
This gives you a fully customized analysis framework that stays aligned with your business while still benefiting from the AI’s ability to discover what you might not yet be tracking.
Our AI is built with privacy at its core. All analysis is done using local models hosted on our own servers. Your data never leaves our environment and is never sent to third-party providers for processing.
We are the only solution on the market that can guarantee this level of privacy and control. This setup ensures full compliance with GDPR and other major privacy regulations while giving you complete ownership of your data.
The platform is designed for enterprises that handle sensitive information, and many of our customers already trust us with their most confidential feedback. With our approach, you get powerful AI insights without ever compromising on data security.
Unified
All customer feedback stored in one place
100%
Translated, analyzed and categorized by AI
Actionable
Insight reports ready to act on
Get a free AI insights report today
Get a free AI insight report on your public customer data. Uncover themes, trends, and hidden insights.
Trusted by leading enterprises
Customer-centric teams love Deepdots
“Deepdots has enabled me to make decisions that I wouldn’t have been able to make before, simply because I didn’t have the time to do the analysis”
Mastering Customer Feedback with AI
Get our free e-book on how AI changes the way customer feedback is collected, analyzed, and turned into action.
Downloaded by 1,000+ customer-centric teams
