Use case
Understand CSAT and resolve tickets faster
Uncover the real reasons behind your CSAT by digging into the feedback behind the score. Go beyond the number to understand what drives loyalty, dissatisfaction, and everything in between.
Use case
Understand CSAT and resolve tickets faster
Uncover the real reasons behind your CSAT by digging into the feedback behind the score. Go beyond the number to understand what drives loyalty, dissatisfaction, and everything in between.
Trusted by customer-centric enterprises
How we impact your CSAT
Deepdots enables teams across the organization to act with certainty
+25%
Average increase in CSAT
100%
Automated analysis
+22%
More qualitative feedback
How AI is changing CSAT
1. Collect more and better feedback
AI streamlines CSAT collection by capturing input across every touchpoint, from support chats to product usage. Automated prompts and follow-ups increase response rates, giving you richer insights into what’s driving satisfaction or dissatisfaction
2. Personalize the survey experience
Instead of generic CSAT forms, AI adapts surveys in real time, tailoring questions to the customer’s journey and context. This creates a smoother, more relevant experience that not only boosts engagement but also uncovers details traditional surveys miss.
3. Understand the root cause
AI goes beyond the score itself to analyze patterns across thousands of comments and interactions. It reveals what actually drives satisfaction or frustration, helping you focus on the underlying issues that impact the customer experience most.
4. Act with certainty
AI turns fragmented CSAT responses into clear, prioritized actions. With accurate insights surfaced automatically, teams can resolve pain points faster, invest resources where they matter most, and act confidently to improve overall customer satisfaction.
AI streamlines CSAT collection by capturing input across every touchpoint, from support chats to product usage. Automated prompts and follow-ups increase response rates, giving you richer insights into what’s driving satisfaction or dissatisfaction
Instead of generic CSAT forms, AI adapts surveys in real time, tailoring questions to the customer’s journey and context. This creates a smoother, more relevant experience that not only boosts engagement but also uncovers details traditional surveys miss.
AI goes beyond the score itself to analyze patterns across thousands of comments and interactions. It reveals what actually drives satisfaction or frustration, helping you focus on the underlying issues that impact the customer experience most.
AI turns fragmented CSAT responses into clear, prioritized actions. With accurate insights surfaced automatically, teams can resolve pain points faster, invest resources where they matter most, and act confidently to improve overall customer satisfaction.
Deepdots for CSAT
Understand the why behind the score, create better experiences and get happier customer
Deepdots enables teams across the organization to act with certainty
Core CSAT features
The features our customers love the most
Build custom views to track the metrics that matter
Create dashboards tailored to your business, focusing only on the KPIs that drive results. With flexible, AI-powered views, you can cut through noise and monitor the metrics that truly impact customer experience.
Track and understand CSAT and other key metrics over time
Monitor NPS, CSAT, and CES alongside other CX metrics in real time. AI highlights trends and shifts across the customer journey, giving you the visibility to measure progress and catch issues before they grow.
Compare customer segments, to find CSAT opportunities
Break down satisfaction scores by product line, region, or audience to see where experiences diverge. Pinpoint gaps and strengths across segments so you can target improvements that raise CSAT and boost loyalty.
Collect better data with AI-powered surveys
Our surveys understand what users are responding in-real time, and ask relevant follow-up questions, when the responses are generic or vague. This leads to a dynamic and personalized user experience, ultimately resulting in more actionable insights.
“Deepdots has enabled me to make decisions that I wouldn’t have been able to make before, simply because I didn’t have the time to do the analysis”
Mark Petersen
Head of Digital
Our promises to our partners
We want you to look forward to every meeting with us
We deeply care about your business
We treat your challenges like our own, taking the time to truly understand your goals so we can deliver meaningful outcomes, not just reports.
We always go above and beyond
You won’t get a generic tool or hands-off support. We’re reachable, flexible and will show up when it matters.
Our solution is built to fit your needs
We don’t ask you to adapt to our system. We tailor our AI and workflows around your specific needs so you get real impact without compromise.
We believe a partnership should feel like an extension of your team. Enterprise or not.
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