Deepdots for Customer Support

Resolve issues faster by understanding what drives support tickets

Surface recurring problems, spot patterns, and close the loop with insights that go beyond tags. Automatically detect trends, escalate urgent issues, and reduce time to resolution.

Trusted by customer-centric enterprises

Why Customer Support teams love Deepdots

Spot issues before they overwhelm your team

Clusters tickets by root cause so you can act before small problems scale.

Prioritize urgent tickets with real-time alerts

Automatically flag sentiment shifts, VIP users, and spikes in volume, right when they happen.

Close the loop and track resolution impact easily

Tag issues, follow up across teams, and measure how fixes reduce support volume.

Deepdots for Customer Support teams

Turn support conversations into insight you can act on

Unlock the future of Customer Support

Core Customer Support features

The features our customers love the most

Build custom views to track the metrics that matter

We heard our customers say that most AI analysis is unreliable and still require manual oversight. Well, not anymore. Our proprietary AI analysis ensures human-level accuracy, surfacing trends and insights from your data that you can trust.

Stay on top of your metrics, by getting easy access to overviews

Our surveys understand what users are responding in-real time, and ask relevant follow-up questions, when the responses are generic or vague. This leads to a dynamic and personalized user experience, ultimately resulting in more actionable insights.