Our AI feedback analysis works exactly the same way an experienced data analyst would approach analyzing customer feedback. First, it breaks down everything in the feedback into problems and praise, as one piece of feedback might mention multiple problems. Afterwards, it categorizes the feedback into themes based on meaning and not keywords, as many people can complain about the same thing using different keywords. Once the feedback is categorized, you can see all the biggest pain points and praise you’re receiving. Each category comes with an executive summary, quotes, recommendations, a timeline, and the ability to filter and drill down into a problem area to learn more.
You can expect human-level accuracy from our AI analysis. We built and trained our own AI models, and our AI engineers will work closely with you if we need to apply any fine-tuning. We have full control and flexibility to tailor the AI to your specific needs. Rest assured that the quality will be great.
Yes, you probably already have a list of categories or taxonomy you use to categorize your customer feedback. With our AI analysis, you can use your own categories and, furthermore, allow the AI to create new categories if some feedback falls outside the categories you have. You can also give our AI autonomy to create all the categories based on the feedback. But don’t worry—no matter if you prefer to use your own, our AI’s, or a combination of both, we will make sure our AI analysis is aligned with the way you prefer to categorize your feedback.
Yes, we allow you to integrate with your CRM and enrich all your feedback with CRM data such as company, revenue, geography and much more. We can tie CRM data to customer feedback with a unique identifier such as an email address or similar information. That means that when we analyze a support ticket, we identify the user in the ticket in your CRM data and enrich the ticket with relevant information such as customer, revenue, geography and more. Once we enrich the analysis with CRM data you can filter and segment the feedback by the CRM data. For example, you can filter the biggest problems from support by company size or/and geography.
Book in a call with our team, who will walk you through the Tola product and how it can benefit you and your clients.
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