Our AI analysis automatically translates, analyzes, and categorizes your customer feedback. Since one piece of feedback can contain many insights, our AI reads each entry and extracts issues, praise, bugs, questions, feature requests, and more. It goes beyond simple categorization by uncovering hidden insights, trends, signals, and patterns that would normally be missed.
All feedback is automatically linked to your business metrics and metadata, so you can tie insights to NPS, CSAT, revenue impact, or any other metric you track. You can filter everything by product, service, geography, or any relevant dimension.
Our AI processes both qualitative and quantitative feedback in real time. It works like having an entire team of user researchers and business analysts helping you understand the voice of your customers.
You can read more about our customer feedback AI analysis here.
