ChatGPT is a powerful general-purpose language model, but it is not designed for structured feedback analysis. Our AI is built specifically for understanding and explaining customer feedback at scale.
It does more than generate summaries. It categorizes feedback, identifies problems and praise, extracts quotes, measures sentiment, and connects findings across products, services, and customer segments. The analysis follows a consistent data model that ensures accuracy and comparability over time.
Our workflow makes it easy to track the same categories and themes across different time periods so you can see how customer sentiment and priorities evolve.
Unlike ChatGPT, our AI runs on private, local models optimized for feedback data. It never hallucinates, always shows its reasoning, and gives you full transparency into how each conclusion was made. You can inspect every insight and see exactly where it came from in the original feedback.
