Use case
Understand the why behind the Net Promoter Score
Uncover the real reasons behind your NPS by digging into the feedback behind the score. Go beyond the number to understand what drives loyalty, dissatisfaction, and everything in between.
Use case
Understand the why behind the Net Promoter Score
Uncover the real reasons behind your NPS by digging into the feedback behind the score. Go beyond the number to understand what drives loyalty, dissatisfaction, and everything in between.
Trusted by customer-centric enterprises
How we impact your Net Promoter Score
Deepdots enables teams across the organization to act with certainty
+18%
Average increase in NPS
+80%
Higher quality feedback
+22%
More qualitative feedback
How AI is changing NPS
1. Collect more and better feedback
AI makes it easier to capture feedback from every channel, at every stage of the journey. By removing friction and automating follow-ups, it ensures you gather richer, more complete insights from a larger share of your customers.
2. Personalize the survey experience
Instead of static questionnaires, AI adapts surveys in real time, asking smarter follow-up questions based on context. This creates a natural, conversational experience that boosts response rates and surfaces details that traditional surveys often miss.
3. Understand the root cause
AI goes beyond scores and open text to uncover the real drivers behind customer sentiment. It connects themes across thousands of responses, filtering out noise and highlighting what truly matters so you can take action with confidence.
4. Act with certainty
By translating raw feedback into clear priorities, AI removes the guesswork from decision-making. It empowers teams with timely, accurate insights that guide the right actions, reduce risks, and ensure every improvement effort delivers impact.
AI makes it easier to capture feedback from every channel, at every stage of the journey. By removing friction and automating follow-ups, it ensures you gather richer, more complete insights from a larger share of your customers.
Instead of static questionnaires, AI adapts surveys in real time, asking smarter follow-up questions based on context. This creates a natural, conversational experience that boosts response rates and surfaces details that traditional surveys often miss.
AI goes beyond scores and open text to uncover the real drivers behind customer sentiment. It connects themes across thousands of responses, filtering out noise and highlighting what truly matters so you can take action with confidence.
By translating raw feedback into clear priorities, AI removes the guesswork from decision-making. It empowers teams with timely, accurate insights that guide the right actions, reduce risks, and ensure every improvement effort delivers impact.
Deepdots for Net Promoter Score
Understand the why behind the score, create better experiences and get happier customers
Deepdots enables teams across the organization to act with certainty
Core NPS features
The features our customers love the most
Gather all of your customer feedback in one place and get clarity
Bring surveys, support tickets, reviews, and conversations into a single platform. With every customer signal unified, you can spot patterns instantly and move from scattered data to clear, actionable insights.
Track and understand NPS and other key metrics over time
Monitor NPS, CSAT, and CES alongside other CX metrics in real time. AI highlights trends and shifts across the customer journey, giving you the visibility to measure progress and catch issues before they grow.
Compare customer segments, to find CX opportunities
Slice feedback by product, region, or customer group to reveal hidden differences in satisfaction. Identify where experiences diverge, so you can uncover opportunities for growth and focus improvements where they matter most.
Collect better data with AI-powered surveys
AI adapts surveys to each customer, asking smarter follow-ups that feel natural and conversational. This creates higher engagement, richer responses, and more reliable data than static, one-size-fits-all questionnaires.
“Deepdots has enabled me to make decisions that I wouldn’t have been able to make before, simply because I didn’t have the time to do the analysis”
Mark Petersen
Head of Digital
Our promises to our partners
We want you to look forward to every meeting with us
We deeply care about your business
We treat your challenges like our own, taking the time to truly understand your goals so we can deliver meaningful outcomes, not just reports.
We always go above and beyond
You won’t get a generic tool or hands-off support. We’re reachable, flexible and will show up when it matters.
Our solution is built to fit your needs
We don’t ask you to adapt to our system. We tailor our AI and workflows around your specific needs so you get real impact without compromise.
We believe a partnership should feel like an extension of your team. Enterprise or not.
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