Deepdots for CX

Stay ahead of every customer issue, before it hits your metrics.

Magic Feedback is the world’s first AI-powered customer feedback solution, designed to help customer-centric companies collect, analyze, and act on feedback at scale, enabling them to make better decisions faster.

Trusted by customer-centric enterprises

Why CX teams love Deepdots

Stay informed on what customers are saying

Monitor feedback across every touchpoint to stay ahead of issues and understand customer sentiment in real time.

Turn raw feedback into actionable insights

Organize open-text responses into clear themes, making it easy to spot problems and opportunities at scale.

Close the feedback loop and measure the impact

Share insights with the right teams, take action faster, and track how changes improve the customer experience.

Deepdots for CX teams

From scattered feedback to clear CX priorities, all in one place

Unlock the future of CX

Core CX features

The features our customers love the most

Gather all of your customer feedback in one place and get clarity

We know how frustrating it is when feedback is scattered across tools and teams. That ends here. Our platform unifies every customer signal in one place, giving you the clarity you need to act with confidence.

Track and understand key CX metrics

Teams often struggle to connect the dots between scores and real customer experiences. Not anymore. We make it simple to monitor NPS, CSAT, and other CX metrics, while tying them directly to what customers actually say.

Compare customer segments, to find CX opporunities

Too many insights remain hidden because feedback isn’t broken down by customer type. That changes today. Our analysis lets you compare segments side by side, so you can uncover the opportunities that drive real growth.

Collect better data with AI-powered surveys

Our surveys understand what users are responding in-real time, and ask relevant follow-up questions, when the responses are generic or vague. This leads to a dynamic and personalized user experience, ultimately resulting in more actionable insights.